Payment & Billing Consent

Introduction

By clicking where indicated, you agree to this Payment & Billing Consent (“Agreement”). This Agreement explains your financial responsibilities when using the Arbor platform and supplements Arbor's Terms & Conditions, which are incorporated by reference.

Arbor is a self-pay telehealth platform. We do not currently accept health insurance, though insurance acceptance may be offered in the future. We do accept HSA and FSA payments where permitted.

Self-Pay Services

At this time, all services offered through Arbor are provided on a self-pay basis. You are responsible for all charges associated with your subscription and any services or products provided through the platform.

Arbor does not submit claims to health insurance plans on your behalf and makes no representations regarding insurance reimbursement.

Subscription Plans and Billing

Arbor offers monthly plans and prepaid plans billed every 3, 6 or 12 months, depending on the plan selected at checkout.

Subscriptions automatically renew unless canceled. You may cancel your subscription at any time; cancellation stops all future charges, and access to services continues through the end of the current billing period. If you cancel before your renewal date, you will not be charged for the renewal. Monthly plans have no minimum commitment. Prepaid plans are discounted and paid in full for their term.

Subscription pricing, plan features, and offers may vary by plan, promotion, or availability. Arbor reserves the right to change pricing or plan terms with at least thirty (30) days' prior notice, where required by law.

What the Subscription Includes

Your subscription generally includes access to the Arbor platform, ongoing provider oversight, periodic clinical consultations (typically approximately every three months), and medication fulfillment and shipping if prescribed.

There is no guarantee that a provider will prescribe medication. Medication availability and cost may vary based on clinical appropriateness, supply, and other factors.

Payments and Failed Transactions

By enrolling, you authorize Arbor to charge your selected payment method for all applicable subscription charges and fees.

If a payment attempt fails, Arbor may reattempt payment up to three (3) times. If payment cannot be successfully processed, your subscription may be paused until payment is resolved.

You are responsible for maintaining accurate and up-to-date payment information.

HSA and FSA Payments

You may choose to use HSA or FSA funds to pay for eligible services. It is your responsibility to determine whether your subscription or services qualify for HSA or FSA reimbursement under applicable rules.

Refunds and Cancellations

Refunds follow Section 9 of the Terms of Service. If you cancel before your prescription is written, your payment is refunded minus a $100 clinician consult fee. Once your prescription is written, your payment is non-refundable, including the months of a prepaid plan that have not yet shipped. If you cancel before your renewal date, the renewal is not charged, or is refunded in full if it was charged before we processed your request. A renewal cancelled after it is charged is refunded minus the $100 fee only if the refill prescription has not yet been written. If a clinician does not approve treatment, the payment is refunded in full. These terms apply except where the law requires otherwise.

If treatment becomes unavailable prior to fulfillment, Arbor may issue a prorated refund where appropriate.

Disputes and Chargebacks

If you have a billing concern or dispute, you agree to contact Arbor's support team before initiating a chargeback with your financial institution.

Billing disputes are governed by the dispute resolution and arbitration provisions set forth in Arbor's Terms & Conditions.

Agreement

By agreeing to this Payment & Billing Consent, you acknowledge that you understand your financial responsibilities, authorize Arbor to charge your payment method as described, and agree to the terms of this Agreement and the Terms & Conditions.

Your electronic acceptance of this Agreement is valid and binding.

Harbor Health Inc. d/b/a Arbor
8 The Green # 25407
Dover DE 19901
United States
Email: hello@startarbor.com